Refund policy
At Dear Skin, we want you to shop with confidence. If you experience an issue with your order, we're here to help and will work with you to find a fair solution.
Returns
Due to the nature of skincare and personal care products, we do not accept returns at this time. This policy helps us ensure the safety and quality of every product we offer.
As Dear Skin continues to grow, we hope to introduce a return policy in the future.
Refunds & Store Credit
If your order arrives damaged, incorrect, defective, or you experience another issue with your purchase, please contact us within 7 days of delivery.
Our team will carefully review each request on a case-by-case basis to ensure a fair outcome. If your request is approved, you may be offered store credit that can be used toward any future purchase at Dear Skin.
Store credit will be applied directly to your Dear Skin account once your request has been reviewed and approved.
Please note that we are unable to issue refunds to the original payment method at this time.
How to Request Assistance
To help us resolve your issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging (if applicable)
Questions?
If you have any questions or concerns about your order, we'd love to hear from you.
Email: dearskinthestore@gmail.com
We aim to respond to all inquiries as quickly as possible.